REFUND POLICY

 

Return & Refund Policy – PA DNM

Due to the limited nature of our collections, returns are eligible for store credit only.

Return window

Returns are accepted within 14 days after delivery of the order.

Any request made after this period will not be eligible for return.

To request a return, please contact:
support@padnm.com

All returns must be approved by our team prior to shipment.
Returns sent without prior approval will not be processed.

Condition of returned items

Items must be returned:

  • unworn

  • unwashed

  • free of stains or odors

  • with the original tags attached

  • in the original PA DNM packaging

Items that do not meet these conditions will not be eligible for return.

Store credit only

PA DNM does not issue refunds to the original payment method.

Once the return has been received and approved, a store credit equal to the value of the returned item will be issued.

This store credit can be used for a future purchase on PADNM.com.

Original shipping costs are non-refundable.

Return shipping

Unless otherwise agreed, return shipping costs are the responsibility of the customer.

The customer is fully responsible for the return parcel until it is delivered to our office.

We strongly recommend using a tracked and insured shipping service.

Customers must provide a valid tracking link allowing us to follow the shipment.
Photos of shipping receipts or tracking numbers alone are not sufficient.

Return delivery

Return parcels must be delivered directly to our office address.

We do not collect parcels from relay points or pick-up points.

Any parcel sent to a pick-up point will not be collected and remains the responsibility of the sender.

PA DNM cannot be held responsible for return parcels lost or damaged during transit.

Sale items

Items discounted 40% or more are considered final sale and are not eligible for return.

If returned, these items will not be included in the issued store credit.

Exchanges

PA DNM does not offer exchanges.

If you wish to receive another size or item, we recommend returning the item to receive store credit, then placing a new order.

Store credit processing

Once the return parcel has been received and inspected, the store credit will be issued within a maximum of 10 business days (sent by email).

Original shipping costs are non-refundable.

International orders & customs duties

Shipments to certain countries may be subject to import duties, taxes or customs fees.

These charges are the responsibility of the customer and are not included in the product price.

PA DNM has no control over decisions or fees applied by local customs authorities.

Refused shipments & customs fees

If a parcel is refused by the customer or not collected due to unpaid customs duties:

Any charges billed to PA DNM (return shipping, re-import fees, customs charges or handling fees) will be deducted from the store credit.

The store credit will only be issued once the returned parcel has been received.

United States orders

Orders shipped to the United States are considered final sale due to logistics and import costs.

Acceptance of policy

By placing an order on our website, you agree to our shipping, return and refund policies.