TERMS

ARTICLE 1: SCOPE OF APPLICATION OF THE CGV
The general conditions of sale listed below apply to any order placed on the site www.padnm.com, without restriction or reservation. The buyer is therefore deemed to accept them without reservation at the time of purchase. PA DNM has the right to modify its general conditions from time to time.

ARTICLE 2: CONTENT
These general conditions of sale govern the rights and obligations of the parties concerning the sale of goods via the site www.padnm.com
The buyer declares to have read these conditions during his purchase and, therefore, accepts them. They are therefore enforceable against him as soon as the sale is concluded.
PA DNM offers ready-to-wear products and accessories. Each product listed on the site includes a description, i.e. the essential characteristics of the good as well as its price including tax and at least one photograph of the product. All photographs present on the site are therefore the property of PA DNM or the result of collaborations concluded with “third parties” who have previously accepted the use of the photographs for sales purposes.
Stocks are updated automatically after each order, 24/7. In the event that the buyer has placed an order for a product that is unfortunately unavailable, PA DNM undertakes to contact the buyer in order to reimburse it within 14 working days following the order. If the buyer accepts, the product can be shipped within 30 working days following the sale, at PA DNM's expense, in the event of a return to stock.

ARTICLE 3: ORDER
Orders placed on the site www.padnm.com require acceptance of these conditions. All sales are made via the site cited above. The buyer can contact PA DNM via the email address support@padnm.com in order to obtain the necessary and desired information.

ARTICLE 4: PRICE
All prices of the items offered are in euros €. Taxes included. Customs fees not included.

ARTICLE 5: SHIPPING AND DELIVERY

All orders are carefully prepared and shipped with DHL Express within 1 to 5 business days.
Once shipped, delivery times may vary depending on the destination country.

We offer transparent shipping rates by geographical zones:

• €20 – Belgium, Luxembourg, Netherlands
• €25 – Denmark, France, Germany, Monaco
• €30 – Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom
• €30 – Andorra, Liechtenstein, Norway, Switzerland, Turkey
• €35 – Canada, Mexico, United States
• €35 – China, India
• €45 – Albania, Algeria, Argentina, Armenia, Australia, Belarus, Bolivia, Bosnia & Herzegovina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Egypt, Gibraltar, Guadeloupe, Hong Kong SAR, Iceland, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Malaysia, Martinique, Mayotte, Moldova, Montenegro, Morocco, New Zealand, North Macedonia, Peru, Philippines, Qatar, Réunion, Saint Lucia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Thailand, Tunisia, Ukraine, United Arab Emirates, Uruguay, Vietnam, Nigeria

Complimentary shipping is offered on all orders above USD$400 (or the equivalent in your local currency).

Once your order has been placed, you will receive a confirmation email at the address provided.
As soon as your order is processed and shipped, a tracking number will be sent to you so you can follow your package. If you do not receive this information, please contact us at support@padnm.com.

Average delivery times with DHL Express are:
• Europe: 1–2 business days
• Rest of the world: 2–5 business days

Please note that these delivery times are indicative and may vary depending on the time of year or possible delays from the carrier. Once your package has been handed over to DHL, PA DNM cannot be held responsible for any delays or issues related to delivery.

Pre-orders: please note that items on pre-order are dispatched within the estimated delivery window indicated in the product description. Orders containing pre-order items are prepared in advance and a tracking number is issued before shipment, but the dispatch itself will only occur during the announced timeframe. Once shipped, DHL Express delivery times apply.

It is the customer’s responsibility to cover any import duties or taxes. Regulations may vary from country to country, and we are unable to predict or control the amount.

ARTICLE 6: METHOD OF PAYMENT
There are different payment methods offered on the site: - Paypal
- Bank card: data is encrypted and secure.

ARTICLE 7: RETURN AND EXCHANGE

Due to the limited nature of our collections, returns are eligible for store credit only.

Return window

Returns are accepted within 14 days after delivery of the order.

Any request made after this period will not be eligible for return.

To request a return, please contact:
support@padnm.com

All returns must be approved by our team prior to shipment.
Returns sent without prior approval will not be processed.

Condition of returned items

Items must be returned:

• unworn

• unwashed

• free of stains or odors

• with the original tags attached

• in the original PA DNM packaging

Items that do not meet these conditions will not be eligible for return.

Store credit only

PA DNM does not issue refunds to the original payment method.

Once the return has been received and approved, a store credit equal to the value of the returned item will be issued.

This store credit can be used for a future purchase on PADNM.com.

Original shipping costs are non-refundable.

Return shipping

Unless otherwise agreed, return shipping costs are the responsibility of the customer.

The customer is fully responsible for the return parcel until it is delivered to our office.

We strongly recommend using a tracked and insured shipping service.

Customers must provide a valid tracking link allowing us to follow the shipment.
Photos of shipping receipts or tracking numbers alone are not sufficient.

Return delivery

Return parcels must be delivered directly to our office address.

We do not collect parcels from relay points or pick-up points.

Any parcel sent to a pick-up point will not be collected and remains the responsibility of the sender.

PA DNM cannot be held responsible for return parcels lost or damaged during transit.

Sale items

Items discounted 40% or more are considered final sale and are not eligible for return.

If returned, these items will not be included in the issued store credit.

Exchanges

PA DNM does not offer exchanges.

If you wish to receive another size or item, we recommend returning the item to receive store credit, then placing a new order.

Store credit processing

Once the return parcel has been received and inspected, the store credit will be issued within a maximum of 10 business days (sent by email).

Original shipping costs are non-refundable.

International orders & customs duties

Shipments to certain countries may be subject to import duties, taxes or customs fees.

These charges are the responsibility of the customer and are not included in the product price.

PA DNM has no control over decisions or fees applied by local customs authorities.

Refused shipments & customs fees

If a parcel is refused by the customer or not collected due to unpaid customs duties:

Any charges billed to PA DNM (return shipping, re-import fees, customs charges or handling fees) will be deducted from the store credit.

The store credit will only be issued once the returned parcel has been received.

United States orders

Orders shipped to the United States are considered final sale due to logistics and import costs.

Acceptance of policy

By placing an order on our website, you agree to our shipping, return and refund policies.

ARTICLE 8: LIMITATION OF LIABILITY
No compensation can be claimed by the buyer in the event of an external event disrupting the services of PA DNM in its obligation of means towards the buyer as described above.
External event: epidemic, bad weather or postal service strikes.